+
FREQUENTLY ASK QUESTIONS
LICENSING
TRIGON Creations produces officially licensed products of the United States Department of the Army. Endorsement by the United States Department of the Army is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Department of the Air Force. Endorsement by the United States Department of the Air Force is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Space Force. Endorsement by the United States Space Force is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Department of the Navy. Endorsement by the United States Department of the Navy is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Marine Corps. Endorsement by the U.S. Marine Corps is neither intended nor implied.
TRIGON Creations produces officially licensed products of the United States Coast Guard. Endorsement by the United States Coast Guard is neither intended nor implied.
GRAPHIC DESING POLICY/TERMS/ CONDITIONS:
All mockups, concept designs, digital designs, and creative works are the exclusive property of TrigonCreations LLC. Customers are not permitted to sell, copy, distribute, or share these designs with any third party without explicit written permission from TrigonCreations. Unauthorized use or reproduction is strictly prohibited and can result in legal proceedings. Purchase Policy
ORDERING
What information does TRIGON Creations need before ordering custom items?
1. Ideas: any ideas of what type of item you want.
2. Quantity: How many of each item will you need?
3. Deadline: When do you need your items?
4. Location: We need to know where you are located or where the plaque is being sent.
How do I place an order?
Option 1: (Custom orders)
Click 'Contact us' or send us an email stating which items you would like, along with design concept ideas. We will send a return email with the requested information at our earliest convenience. We usually reply within 24 hrs. If you don't hear from us, please get in touch with us via text/call
Option 2:
Contact us via text 253-275-8861
Is there a minimum order?
There is no minimum order.
What do I do if there’s a last-minute change?
We do our best to accommodate even the tightest timeline, so when you discover last-minute changes, notify us immediately.
Do you accept Rush Orders?
Yes, Rush Orders will have an additional fee depending on the type of item ordered and the time needed.
Can I change the due date?
Yes, but we do have a change of due date fee.
What if I don’t find what I am looking for?
If you can’t find the item you’re looking for, contact us. One of us will help you narrow your search, find alternatives, and select the perfect item to fit the bill or custom-make it.
Can I get my items engraved?
Absolutely! Almost every item from TRIGON Creations can be personalized. If your product can be engraved, you will be prompted to provide that information.
What is your engraving error policy?
Our standard for engraving is that any spelling mistakes on our behalf will be corrected at no cost. However, we understand human errors can occur, so if you catch a mistake in the information you provided, we would still like to meet your deadline and fix the issue. Please contact us for pricing and details.
Can my company’s logo be included in an item?
Any logo or design can be added to any of our creations, as we do everything from scratch. Full customization.
Are there any conversion or custom design fees?
Yes,
Converting and System upload Fee
This fee applies when a customer provides logos, images, files, or designs that are not already in our system, such as:
Platoon logos
Personal logos
Unit, BN logos
Custom drawings or designs
Photos/ Images
Any file that needs to be converted to a format required for our system. Hourly Rate Applies.
(1-hour file conversion) – Covers most logos or designs. Once converted, the logo stays in our system for future projects at no additional charge.
(2+ hours file conversion) – Applies to complex designs or if multiple logos (2 or more) need conversion.
Additional conversion time is charged at half the hourly fee.
However, we often waive this fee for simple conversions, common ranks, sports teams, state flags, and widely used logos.
Custom Design Fee
This applies when we create a custom design or rework an existing one. Hourly Rate Applies.
AI Files (Designs/Logos created by AI and sent by the customer)
Any AI-created designs/Logos. Hourly Rate Applies. A 2-hour minimum fee applies, as AI is a lot harder to convert.
SHIPPING OR LOCAL WA STATE DELIVERY.
How does TRIGON Creations deliver orders?
We deliver in-person any item to JBLM or the surrounding areas in Washington State, or through customer pick-up at our location in Graham, WA.
We ship via UPS and USPS (U.S. Postal Service)
For larger items, such as Leadership boards that are 7 ft and above, we use a third-party company for this.
We also ship to APO/FPO and Worldwide Destinations.
UPS does not deliver to P.O. boxes; therefore, please ensure you provide a street address.
What’s a typical delivery time frame?
We provide an estimated delivery timeframe depending on your location in the United States (most likely 5-10 business days). We offer Next Day Air, primarily used for rush orders and out-of-state shipping. Shipping to countries outside of the United States, such as Europe, Japan, and Korea, typically takes approximately 20-30 days for delivery, excluding our production time. Regardless of whether we ship the next day, the standard delivery time is up to 30 days due to customs inspections and processing. This part is out of Trigoncreations' control and we are not responsible for any late deliveries.
RETURNS/REFUNDS/EXCHANGES/ PAYMENTS
What’s your Return Policy?
All permanently decorated items sales are final. We will redecorate the item at 50% of the cost if the decoration can be removed. Non-decorated stock items can be returned, subject to a 20% restocking fee. Both situations require customers to pay for return shipping costs.
What’s your Refund Policy?
Bank card purchases, if refunded on the same day as the purchase, will be credited to your bank card. If refunded after 24 hours of purchase, bank card purchases will be issued within 3 to 14 business days.
No Refunds, No Exchanges. Due to the customization of each project, all sales are final. Please read our care/purchase policy.
What’s your cancellation policy?
The option for cancellation depends on the number of days that have passed since the order was placed. The best time to cancel an order that won’t affect our production timeline and the return of your payment is the day of or the day after the order is placed.
What are your payment Methods?
We Accept PayPal/Pay Later, Venmo, Apple Pay, Google Pay, Debit, & Credit Cards. All online payment methods incur a processing fee.
We also accept payment plans. We also take cash; all payments will include sales tax. (We do not collect sales tax on interstate purchases. Tax Exempt, & U.S Government Purchases when purchases are made for non-personal use.)
What is the payment process?
Full payment is typically due upon receipt of the invoice. In cases where full payment cannot be made initially, a non-refundable deposit of fifty percent (50%) is required to start any project, including the start of any concept desing, mockups. The remaining balance is due upon completion of the project. Payments are made through the online invoices feature, which provides a secure payment link for your convenience.